DELIVERY POLICY
The Australian Council for Educational Leaders (ACEL) is committed to a high level of customer service.
Delivery
All items in the online book shop will be posted using Australia Post general mail or in case of electronic delivery, via email delivery. Express delivery can be arranged at the additional expense of the customer. Please contact our book administrator below to arrange express delivery.
Time Frames
All items will be delivered to the customer with 21 days of ordering online. Please call our book administrator on call +61 2 4732 1211 to discuss the return or refund of any item purchased in our online store. Alternatively, please send an email to books@acel.org.au.
PRIVACY POLICY
The Australian Council for Educational Leaders (ACEL) respects your privacy. Protecting your personal information is important to us.
ACEL collects personal information from its members to satisfy entry requirements, to provide products and services, and to promote professional networking among members.
If you require further information on the personal details that ACEL holds and how it is managed, please call Kathy Hangan on (02) 4732 1211, send an email to admin@acel.org.au or write to ACEL PO Box 1891, Penrith BC NSW 2751.
Collection of personal information
Collection of personal information must be fair, lawful and not intrusive. A member/individual must be informed of the Council’s purpose of collection and they must have access to their personal information.
Use and Disclosure
ACEL should only use or disclose information for the purpose for which it was collected, unless the member/individual has consented; or the secondary purpose is related to the primary purpose and a person would reasonably expect such use or disclosure; or the use is for direct marketing in specified circumstances; or in circumstances related to public interest such as law enforcement and public or individual health and safety.
Data Quality
ACEL must take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.
Data Security
ACEL must take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access modification or disclosure.
Openness
ACEL must make this policy guideline document outlining its information handling practices available to anyone who asks.
Access and CorrectionACEL must give a member/individual access to his/her personal information it holds about that individual on request.
Identifiers
ACEL must not adopt, use or disclose an identifier that has been assigned by a Commonwealth government 'agency' (e.g. the Commonwealth's DUNS identifier).
Anonymity
ACEL must give people the option to interact anonymously whenever it is lawful and practicable to do.
Sensitive Information
ACEL must not collect sensitive information unless the individual has consented, it is required by law, or in other special specified circumstances, for example, relating to health services provision and individual or public health or safety.
ACEL Privacy Statement
While the Australian Council for Educational Leaders Limited (ACEL) is not required to comply with Privacy Legislation introduced in December 2001, ACEL is keen to subscribe to the principles outlined on a voluntary basis.
Personal Information
The Australian Council for Educational Leaders (ACEL) collects Personal Information (e.g. contact details), and strives to ensure that its records are as accurate, complete and up-to-date as possible.
Purpose and Use of Personal Information
ACEL collects Personal Information from its members to satisfy entry requirements, to provide products and services, and to promote professional networking among members.
ACEL collects Personal Information from clients who access products and services (e.g. website) for statistical and research purposes.
Publication of Personal Information
ACEL only publishes personal information that it has collected in the context of the above purposes, or if individuals have consented to disclosure. Personal information collected by ACEL will not be disclosed to a third party (i.e. beyond Council membership) except when authorised by the individual(s) concerned.
Access to Personal Information
Members or clients who wish to know what, if any, personal information ACEL holds, or who wish to correct such information, may access and correct their own personal information by contacting ACEL in writing (see contact details below).
Security of Personal Information
Personal information is held in the strictest confidence. ACEL takes every reasonable step to ensure that the personal information held in our database is not subject to loss, misuse or unauthorised access or alteration. ACEL also takes every reasonable step to destroy or permanently de-identify personal information that is no longer required.
REFUNDS AND RETURN POLICY
The Australian Council for Educational Leaders (ACEL) is committed to a high level of customer service.
Refunds
All items in online shop (except for DVD’s) are entitled to receive a refund within thirty (30) days of receipt.
DVD's are not entitled to be returned once the package is open.
Returns
Any item found to be faulty or damaged are to be returned to our office for replacement of refund with thirty (30) days of receipt.
Please call our book administrator on call +61 2 4732 1211 to discuss the return or refund of any item purchased in our online store. Alternatively, please send an email to books@acel.org.au.
TERMS AND CONDITIONS
Your use of the Australian Council for Educational Leadership Limited website is subject to the terms set out below ('Terms').
In the Terms:
'You' are the user of the Website;
'Website' is the website that you are currently using, but does not include websites to which this website has links;
'Content' is the content of this Website that is visible through use of a web browser.
The information linked from the URL http://www.acel.org.au/ (Website) is subject to the following terms and conditions. By accessing or browsing this website, and by continuing to do so, you accept these terms and conditions.
This Website contains material (Content) that is subject to copyright and other intellectual property rights owned by the Australian Council for Educational Leaders Limited (ACEL).
In relation to the material in any form on this Website you may:
- (a) access the Content for the purpose of non-commercial education and information uses; and
- (b) print out the Content provided the copyright notice appears on each printed page.
Except as permitted by these Terms and Conditions or by law, you are not permitted to use, copy or reproduce the content or this website or any part of it, including without limitation, reproducing all or part of the Content or Website on another website, unless you have received the prior written consent of ACEL to do so.
The content of any website which is referred to at this website or hyper-linked to this website is not affiliated with, endorsed or sponsored by ACEL unless expressly stated to the contrary.
All trade marks, logos and other marks shown at this website are the property of their respective owners.
The Australian Council for Educational Leaders Limited has compiled the content of this website in good faith and has endeavoured to ensure that all content is accurate and does not breach any entity rights at the time of its inclusion. However, the content may contain unintentional errors and is provided 'as is'.
Readers are strongly advised to undertake their own independent research and obtain professional advice before relying upon any information whatsoever found at this website.
To the maximum extent lawful, ACEL:
- (a) excludes all warranties in respect of the Website and the Content; and
- (b) is not liable for:
- (i) any loss or damage however caused resulting from the use of the website or the content; or
- (ii) any incidental, special or consequential damages of any nature arising from the use of or inability to use the Website or the Content.
Privacy Policy | Delivery, Refund and Exchange Policies | Terms and Conditions